Health plan members have the right to receive timely access to care. The law requires health plan networks to have a sufficient number and range of provider types to give health plan members appointments within legal wait time standards, including a certain number of days or hours, depending on the appointment type.
To assess compliance with appointment wait time standards, health plans conduct annual surveys of its network providers and report the results to the DMHC. The DMHC compiles the data and produces an annual Timely Access Report. A health plan's timely access data is available by selecting the link below. The link displays each health plan's weighted percentage of surveyed providers who had an appointment available within the required appointment wait time standard, displayed by network and average appointment wait time.
Learn more about timely access requirements in the Timely Access to Care fact sheet and review timely access data for this year and previous years in the annual timely access reports.