Wait Times from Date of Request for Appointment
Health plan members have the right to appointments within the following time frames:
Urgent Appointments |
Wait Time |
for services that do not need prior approval |
48 hours |
for services that do need prior approval |
96 hours |
Non-Urgent Appointments |
Wait Time |
Primary care appointment |
10 business days |
Specialist appointment |
15 business days |
Appointment with a mental health care provider (who is not a physician) |
10 business days |
Appointment for other services to diagnose or treat a health condition |
15 business days |