If You Use a Wheelchair or Have a Hard Time Walking
Access to your doctor’s office or medical equipment
What is access?
It means you can get into the doctor’s office and onto the exam table and scale, and you can get the tests you need, like X-rays or mammograms.
Who needs access?
You might need it if you use a wheelchair, a scooter, a walker, a cane, or crutches, or if you have problems getting around, walking, balancing, or climbing stairs.
Why does access matter?
Lack of access can hurt your health. For example, if you can’t be weighed, your doctor may not know if you are gaining or losing weight. A change in weight can be a sign of a serious condition.
How do I ask for access?
When you make an appointment, ask for what you need. You can use the checklist below when you make the call.
What if I can’t get the access I need?
You can file a complaint with your health plan. The phone number is on your membership card. If your health plan does not give you what you need, call the Help Center at 1-888-466-2219. You may also file a complaint online.
I was sent to a specialist, but I cannot get into her or his office. What can I do?
Your health plan must find a doctor with an office you can access. Call your plan and ask for what you need.
Do I have a right to access?
Yes. If you have a disability, California health laws protect your rights. The Americans with Disabilities Act also protects your rights.
Examples of access:
There are many ways to help people get access.
What access do I need?
Each person has different needs. Check what you need in the list below. Before your appointment, talk to the doctor’s office about the things you checked.
Ask your doctor to keep a copy of this list in your medical records.
- I need a bus stop or parking space close to the building.
- I need a path with ramps from the parking or bus to the building.
- I need wide doorways to get into and through the building.
- I need an accessible restroom.
- I need an accessible scale.
- I need an exam table that lowers to 17–19 inches from the floor.
- I need help getting on and off the exam table.
- I need to bring my service dog.