IMR and Complaint Reports

DMHC helps members who are having a problem getting the healthcare service they need. We have provided a searchable database of IMR and arbitration decisions, as well as reports on complaints made against health plans. Search our databases below to find more information about IMRs and complaints.

IMR and Complaint Reports

Reporting to the public is an important part of the consumer protections provided by the DMHC. Below is information related to consumer complaints, IMR and arbitration decisions.

Independent Medical Review Decisions

The IMR program was created by the California Legislature, and provides a vital service for California health plan members. In our database, you’ll find all IMR decisions since the program began on January 1, 2001.

Complaint and Independent Medical Review Reports

The DMHC publishes an annual report that details the number and types of complaints or grievances received during the calendar year, including Independent Medical Review (IMR) data.

Arbitration Decisions

When a health plan uses arbitration to settle disputes with its enrollees, the health plan is required to file a copy of the written arbitration decision to the DMHC within 30 days of the decision. The filed copy must include the amount of the award, the reasons for the award and the names of the arbitrators. By law, the names of the plan, enrollee, witnesses, attorneys, provider, plan employees and plan facilities are deleted from the copy filed with the DMHC. These redacted copies of the decisions are filed each quarter and every effort will be made to post them on this site within the following quarter to be available to the public.