Not all health plans are the same. The benefits, costs, and quality of care differ from plan to plan. Also, one health insurance company can offer different plans with different benefits and costs. For example, one plan may have a higher deductible (the amount you pay before the health plan starts to pay) than another plan.
Benefits
All health plans that the Department of Managed Health Care (DMHC) oversees must cover basic benefits. These include check-ups, routine tests, specialist care, and hospital and emergency care. You can see a list of these basic benefits. Other benefits, like prescription drugs and durable medical equipment (such as wheelchairs) may be covered by some plans and not by others. Your benefit package is all the benefits, or services, your health plan covers.
Costs
Costs differ from plan to plan. When you compare costs, look at the benefits as well as the costs. The plan that seems to cost less can really cost you more if it does not cover the services that you need.
Quality
The quality of care differs from plan to plan. The HMO Report Card can help you compare the quality of care for HMOs and medical groups in California.
Resources
California Office of the Patient Advocate
Report cards with information on California HMOs
1-866-466-8900 (Spanish, Chinese)
1-866-499-0858 (TTY)
www.opa.ca.gov
DMHC Plan Surveys and Summary Reports
Reports on health plan surveys conducted by the DMHC to make sure that health plans meet quality and medical standards
www.dmhc.ca.gov/library/reports/med_survey/med_default.aspx
eHealth Insurance
Tools to compare health insurance plans and costs
1-800-977-8860 (Spanish)
www.ehealthinsurance.com
Health Choices
Information on choosing a health plan
www.healthchoices.org
Healthscope
Ratings for health plans, medical groups and hospitals
www.healthscope.org
Health Rights Hotline
Information on choosing a health plan or medical group, understanding your benefits, and finding other health care resources
www.hrh.org/cag.html
National Committee for Quality Assurance
Information on quality health care and HMO standards
1-888-275-7585
www.ncqa.org