Timely Access Report and Data

The report displays data with sampling errors of 5% or less. For more information on the data displayed, see Appendix A in the Timely Access Report.

The MY 2017 Timely Access Data is as reported by the plans.

Timely Access All Plan Letters

Health Plans are required to submit a Timely Access Compliance Report by March 31 of each year. The DMHC will issue the standardized methodology, survey tool, submission instructions and templates for measuring and submitting the rates of compliance with appointment time-elapsed standards, in accordance with Health and Safety Code section 1367.03, subd. (f)(3) and Rule 1300.67.2.2, subd. (g)(2).

All Plan Letter - January 19, 2018 (Issued on 01/19/18)

All Plan Letter - April 7, 2017 (Supersedes APL issued on 02/13/17)

MY 2018 Annual Timely Access Compliance Report Submission Methodology, Templates and Tools

Health Plans are required to submit a Timely Access Compliance Report by March 31 of each year. The items required to be submitted as part of this annual report are set forth in the Timely Access Compliance Report Instructions below.

For measuring and reporting rates of compliance with appointment time-elapsed standards, pursuant to Health and Safety Code section 1367.03, subd. (f)(3), the DMHC published a standardized methodology, the Provider Appointment Availability Survey (PAAS) Methodology.

Steps for submitting Timely Access Compliance Report (Sections A-F):

1. Read the MY 2018 Timely Access Compliance Report Instructions. (Issued 03/09/18)

2. Read the MY 2018 PAAS Methodology. (Rev. 04/16/18)

3. Read the MY 2018 PAAS Survey Tool and PAAS Template Instructions:

MY 2018 PAAS - Survey Tool

MY 2018 PAAS - Provider Contact List Templates

MY 2018 PAAS - Raw Data Templates

MY 2018 PAAS - Results Templates

4. Conduct the survey utilizing the DMHC's PAAS Templates and Survey Tool, set forth above.

5. Complete the PAAS Templates, which are available and must be submitted in a "locked" Excel format. (All health plans submitting a Timely Access Compliance Report must utilize the PAAS Methodology and submit a Provider Contact List, Raw Data, and Results Templates for each provider type in section B of the DMHC's Timely Access Web Portal.)

6. Conduct the Quality Assurance Review and draft the Quality Assurance Report, Health Plan Response to items identified in the Quality Assurance Report, and Addendum(s).

 7. Submit all Timely Access Compliance Report documents in accordance with the MY 2018 Timely Access Compliance Report Instructions  via the DMHC's Timely Access Web Portal. (See Health and Safety Code section 1367.03, subds. (f)(2)-(3) and California Code of Regulations, title 28, section 1300.67.2.2, subds. (g)(2)(A)-(F).)

Related Timely Access Links

Section 1367.03 of the California Health and Safety Code

Section 1300.67.2.2 in Title 28 of the California Code of Regulations

List of Licensed Health Plans

Timely Access Archive

To view previously issued report forms, methodologies, instructions, and other reference material for timely access compliance and annual network review reports, please see the

Timely Access Archive

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